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Servicing a Watch
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Frequently asked questions
If the work is completed internally, a watch service typically takes 3 weeks—dependant on the availability of parts—from the date you give us the go-ahead to service.
Once you have made an enquiry, we will send you an estimated quote for the work. You will then need to send the watch to our service centre, or drop it off at one of our nationwide boutiques. We will send you a final quote after inspection, so that you can give us authorisation to begin your watch repair or service. The work will be completed by our manufacturer-accredited watchmakers using brand-approved tools and machinery. Once complete, your watch will be passed to quality control for a rigorous inspection. Then, once you have made payment, your watch will be returned to you, or made available for collection at one of our locations.
Watchfinder has the largest independent multi-brand service centre in the UK. Every watch repair or service is undertaken by one of our highly skilled, brand accredited watchmakers using manufacturer-approved tools. We’re dedicated to providing a first-class service, so we offer a quick turnaround time for the work we complete, as well as a warranty.
You will need to make payment once the repair work or service has been completed.
For every overhaul service that we undertake, we provide a 24-month Watchfinder warranty on the work we have done, giving you that extra bit of peace of mind.
You can check the status of your enquiry at any time by logging in to your account page. As soon as your watch has been received and booked in, your account will be updated.
If you have any further queries regarding your existing enquiry, please or call us on (+852) 3841 7222.
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
Contact Aftersales
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on (+852) 3841 7222.
