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Cartier Official Pre-Owned Partnership
Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query
Call (+852) 3841 7222
Frequently asked questions
Recognising our longstanding quality and expertise in the pre-owned watch sector, Cartier has appointed Watchfinder & Co. as one of their first ever official pre-owned watch partners. Every single one of our Cartier watches* has been meticulously inspected, authenticated and prepared by our trusted team of expert watchmakers and now comes with a 24-month Cartier warranty as standard.
*Watches manufactured before 2007 are excluded.
The 24-month Cartier International Official Pre-Owned Warranty is offered with watches that were manufactured from 2007 onwards, but excludes any watches sold by our certified sellers through our Marketplace.
Should your watch stop working properly within this period, you can contact either Watchfinder, a Cartier Boutique, a Cartier authorized retailer or Cartier authorised aftersales centre for support, presenting your warranty card.
You can return it for inspection and diagnosis at any of these locations, and if the fault is covered by the warranty, it will be repaired free of charge.
Please note the warranty covers manufacturing and mechanical defects only.
Please use this form to submit a to Watchfinder or visit one of our boutique locations.
Alternatively, visit the Cartier boutique finder
Terms & conditions apply
If your Cartier watch was manufactured before 2007, it will come with a 24-month Watchfinder Warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge.
You can find more information on our dedicated Watchfinder Warranty page.
These watches are still meticulously inspected and prepared by our highly trained, manufacturer-accredited watchmakers, and have undergone the same rigorous testing regime, using manufacturer-approved tools and equipment, to ensure its condition, accuracy, efficiency and water-resistance meet brand specifications.
If your watch is less than 2 years old:
Visit Cartier Care to register your watch and activate the extended manufacturer warranty.
If your watch is more than 2 years old, but has manufacturer warranty remaining:
The previous owner registered this watch with Cartier Care and activated the extended manufacturer warranty. As the new owner, you can benefit from the remaining duration - visit Cartier Care to register for this benefit.
It remains the same as all watches sold by Watchfinder.
If you purchased online or over the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased with online and telephone purchases, retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at your closest Watchfinder location.
Contact us to arrange a return
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on (+852) 3841 7222.