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Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query.
Call (+852) 3841 7222
Frequently asked questions
Selling or part exchanging your watch with Watchfinder couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch, we will send you an estimate within 48 hours. You can then send us your watch, or drop it off at select nationwide locations, and after an inspection at our brand-accredited service centre, we will issue you a final offer. If you’re happy with this, we will transfer the money into your account by BACs in 5 days if you're selling, or complete your order and dispatch your new watch if you're part exchanging.
Sell or part exchange your watch here
Although you don’t need to have the box and papers to sell us your watch, their absence can affect the value. Proof of purchase will be required if you do not have the box and papers.
You can check the status of your enquiry at any time by logging in to your account page. As soon as your watch has been received and booked in, your account will be updated.
As well as having the largest independent brand-accredited service centre in the UK, we also offer the widest selection of premium pre-owned watches nationwide. This allows us to offer you the most competitive quotes for your luxury timepiece.
Most watches at Watchfinder cannot have VAT reclaimed, however there are a few that can. Please ask your sales advisor before purchase for further information.
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on (+852) 3841 7222.