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Selling a Watch
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Frequently asked questions
Selling or part exchanging your watch with Watchfinder couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch, we will send you an estimate within 48 hours. We’ll then collect your watch for free at your convenience with our free home collection service. We’ll even send you the packaging. You can then send us your watch, or drop it off at select nationwide locations, and after an inspection at our brand-accredited service centre, we will issue you a final offer. If you’re happy with this, we will transfer the money into your account by BACs in 5 days if you're selling, or complete your order and dispatch your new watch if you're part exchanging.
Sell or part exchange your watch here
Although you don’t need to have the box and papers to sell us your watch, their absence can affect the value. Proof of purchase will be required if you do not have the box and papers.
Once you have accepted the final offer, we will transfer the money into your account by BACs.
As well as having the largest independent brand-accredited service centre in the UK, we also offer the widest selection of premium pre-owned watches nationwide. This allows us to offer you the most competitive quotes for your luxury timepiece.
You can check the status of your enquiry at any time by logging in to your account page. As soon as your watch has been received and booked in, your account will be updated.
If you’re looking to upgrade to a different watch, you can use your current timepiece in part exchange in one simple transaction.
If you have any further queries regarding your existing enquiry, please or call us on +852 3841 7222.
When you sell us your watch, we want to make sure it’s in the best possible condition for resale. This involves inspecting, testing and cleaning it, for which we charge a minimum HK$500 servicing fee.
If you choose to proceed with the initial quote, you’ll need to send us your watch for inspection and authentication. After careful examination, our expert team will advise you if additional servicing work is required to meet Watchfinder’s standards for resale. Depending on the work needed, this might mean a change in the servicing fee. We’ll confirm this in your final offer.
Servicing fees are also exempt when you part-exchange your watch with us, unless external parts and/or repairs are required.
When you send your watch to us for inspection and authentication it will undergo a rigorous testing process by our expert manufacturer-accredited service centre team. We use manufacturer-approved tools and equipment to assess the condition, accuracy, efficiency and water-resistance of your watch. We’ll then determine what work may be required to ensure it meets industry-standard specifications.
If our inspection confirms that there is no additional work required to bring your watch to Watchfinder’s standards, the minimum servicing fee of HK$500 will be confirmed in your final offer. This fee covers the cost of preparing your watch for resale.
If our inspection finds that the watch requires some general repair and maintenance alongside our standard processing—for example a minor timing adjustment that can be resolved through a regulation—the final servicing fee will be HK$500.
If our inspection confirms that the watch will require more extensive work—for example a skilled watchmaker needing to complete a service of the watch—the servicing fee will be HK$1,500.
Sometimes parts are needed to complete the work our inspection confirms is required, or we need to send the watch to an external manufacturer to complete this work. In such cases, your final servicing fee will be determined by the cost of the parts required or the cost we expect to be charged by the external manufacturer. We’ll confirm this in your purchase order.
Both our initial quote and final offer are valid for 7 days.
If you’re happy with our initial quote and wish to use our fully insured home collection service, please confirm this within 7 days of receiving the initial quote. Also, ensure that you arrange the home collection with our courier partner within 7 days of receiving the packaging from us. Alternatively, you can drop your watch at any of our boutique locations within 7 days of receiving your initial quote.
If you have received our final offer and wish to proceed, please accept the offer within 7 days of receiving it, and also provide your bank details within 7 days. This will ensure we can process your payment as quickly as possible.
If you choose not to proceed with your final offer, please select the option to retrieve your watch on your purchase order in My Account. Then contact a member of the Purchasing Team on +852 3841 7222 or email us at purchasing@watchfinder.co.uk and we’ll arrange the return of your watch.
We typically require 48 hours to arrange this and your watch will be sent via our fully insured, secure courier service. You’ll also receive a link so that you can track the return of your package.
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
Contact Aftersales
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on +852 3841 7222.